FAQ
Frequently Asked Questions
1️⃣ How do I set the time on the LED display?
Your dispenser features two buttons, positioned one above the other.
1. Turning On
• Press and hold the bottom button to power on the dispenser.
2. Entering Time-Setting Mode
• While the dispenser is ON, press and hold the top button to enter time-setting mode.
3. Setting the Hours
• Press the bottom button repeatedly to adjust the hour.
• When the hour is correct, confirm by pressing the top button once.
4. Setting the Minutes
• The display will automatically switch to minutes.
• Press the bottom button to adjust the minutes.
• When finished, hold the top button to save the time and exit the setting mode.
2️⃣ Is the Luméa™ dispenser suitable for both kitchen and bathroom use?
Absolutely. Its waterproof and durable design makes it perfect for bathroom sinks, kitchen counters, or any modern space — ideal for hand soap, dish soap, or sanitizer.
3️⃣ How fast does it dispense foam?
In just 0.25 seconds, Luméa™ delivers smooth, rich foam instantly — effortless hygiene at the wave of your hand.
4️⃣ Does it display battery and temperature information?
Yes — the full-screen LED display shows battery level, indoor temperature, and time, so you always know when it’s time to recharge.
5️⃣ How long does the battery last?
With normal use, a full USB-C charge lasts up to 60 days.
Charging takes only 2–3 hours.
💡 We recommend fully charging your Luméa™ dispenser after it arrives for optimal performance.
6️⃣ Is it waterproof?
Yes — it’s fully waterproof, making it safe and reliable for both kitchen and bathroom use.
7️⃣ How do I install it?
Installation is quick, secure, and completely punch-free:
- Clean and dry the wall.
- Peel off the adhesive film on the wall bracket.
- Press firmly and hang the dispenser.
No tools required — done in seconds.
8️⃣ What kind of soap can I use?
You can use hand soap, dish soap, or shower gel.
For best results, dilute with 3–8 parts water for smooth, consistent foam.
9️⃣ Does it automatically stop dispensing?
Yes — Luméa™ features smart sensor technology that stops instantly when your hand moves away, preventing waste and mess.
🔟 Do you offer free shipping?
Yes — we offer free worldwide shipping.
Orders are processed within 24–48 hours and typically arrive in 3–15 business days, depending on your location.
💬 Didn’t find what you’re looking for?
Our support team is here to help.
Contact us anytime at
— we’ll respond within 24 hours.